REFUND POLICY

Parker’s stand by the exceptional quality of our products.


If you are unhappy in any way with any item(s) you purchase, we would ask that you contact us within 48 hours of receiving the package, and we will do all that we can to rectify the situation. Usually through replacement of products / credit to your account, or if this is unsatisfactory through a complete refund.


At Parker’s we hold your satisfaction in the highest regard, so you can order with complete confidence in both our products and the service we provide. If at any time you have any questions or issues with an order, simply contact Customer Service on 716 823 3772 or email help@parkersgb.com.


We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided; which are confirmed on the order invoice. On the rare occasion that items arrive damaged please include photos with your correspondence so we are able to send those on to the carrier. Parker’s LLC reserves the right to refuse replacement or refunding of items due to issues we deem to be a matter of personal taste.


Order Limitations


While we make every effort to ensure the accuracy of all information, and we will contact customers if information appears incorrect - we reserve the right to limit refunds and replacements and to make corrections if an error occurs. Please check all shipping addresses carefully. As we are shipping perishable goods we cannot guarantee the condition of the package if our delivery service has to reroute the cooler. We guarantee delivery only to the addresses we are provided; which are confirmed on the order acknowledgement; (Please note, FedEx will not ship perishable items to a P.O Box address).  Should you choose to pay via PayPal, any addresses entered on their site are not visible to us - Parker’s LLC will only ship to the address provided on our order system. It is our customers responsibility to ensure the information provided is correct. Parker’s LLC is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day that it should be delivered.


Shipping


All orders placed on our site are subject to product availability and will be shipped according to Parker’s LLC. shipping policies. This may mean that a certain product(s) may need to be produced specially for you; as a result all delivery dates shown or given are estimates. If you would like confirmation on a delivery date, please contact customer service on 716 823 3772 or email help@parkersgb.com. Any package refused before delivery is completed, fortits any refund and is void of any further assistance from Parker’s, as we are no longer able to confirm the order's condition at the point of arrival; in the rare event that a package is delayed, we asked that you wait to receive the delivery to verify it’s condition. Our polar packing has been thoroughly tested to withstand delays, and our shipping team are highly trained in packing the boxes to ensure items stay chilled during transit. We aim to have our orders arrive below 42F, as is recommended by USDA food safety regulations, and items can be eaten, refrigerated or frozen as needed. 

Shipping/packaging charges are non refundable. Refunds can only be credited to the originating credit card.

 Please refer to our shipping page for more information on our shipping rates and procedures.


Fraudulent Activity 


Parker’s LLC, may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same Parker’s LLC site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will notify you and explain why. If we notice an order that is flagged up as potentially fraudulent we will contact the customer to verify details before shipping.


Promo Codes / Offers / Discounts


Parker's LLC often runs various promotions - these promotions usually involve entering a code while completing a purchase. It is entirely the responsibility of the customer to enter said code successfully. If the item / discount does not appear on your invoice - please contact us immediately so that we are able to amend that for you. We will always try to include an item for you if notified. However if our team has already started processing an order, Parker's LLC then reserves the right to add the item to your next purchase. Placing an order within the specified dates of a promotion does not automatically entitle customers to said promotion without that promotion showing on the customer invoice.


Customer Appreciation


Ultimately, at Parker’s we strive to provide great products and service, and our passion has always been sharing our British heritage with all our wonderful customers.Thank you for considering us when shopping online for all our fantastic products. Our goal is to deliver exceptional experiences that bring people together, and we will work with you to ensure you remain a happy customer.


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