Delivery

OUR SHIPPING POLICY AND DISCOUNTS


NEW FREE SHIPPING SERVICE

We’ve always wanted to make the very best of our Great British Institution available to as many people in the US as possible. That’s why we’re so happy that we can now offer free shipping to nearly anywhere in the mainland US. We’ll pick up the tab on the courier cost for you when you spend over $100.

Delivery may take a little longer than our other options (depending on when you order it can take up to 14 days as we have limited ship days (2-4 days in transit)), but thanks to our new PolarPack Cool Boxes the products we take such great pride in will still arrive fresh as a daisy (may not be frozen, just chilled).

Combining a sturdy Parker's branded, reuseable cooler box and ice bricks with dry ice, we've tested shipments across deserts for up to 5 days and our best of British still arrived looking and tasting tip-top.

There's a small charge depending on the number and sizes of PolarPacks your order needs, but all the packaging is reusable and will be perfect for your next family picnic.


WE SHIP YOUR FRESH PRODUCTS IN COOLER BOXES

Our dedicated team of professional shippers will lovingly pick and pack your order. We use high density, food grade Styrofoam cooler boxes and fill them with icepacks to keep your order at a safe refrigerated temperature during transportation.


REUSE, RECYCLE

All our shipping packaging is recyclable and reusable, so hang onto it for a family picnic or to store your food shopping on a hot day!


OUR SHIPPING SCHEDULE

Standard/Free Delivery
The FedEx Home Delivery service can take 2-4 days to arrive depending on how far away you are from our shipping hub. Our standard shipping days are Monday to Wednesday (like FedEx) and as before we cannot ship products to be in transit over Sundays, so your order may wait until the following Monday to ship depending on the distance it has to travel. All delivery dates given are estimates, so if you need a parcel for a specific date please get in touch so we can discuss your options.

Two-Day Delivery
Need a delivery to arrive that week, or in the morning? Our FedEx 2-Day options can get the parcel out to you in double-time. Select 2-Day AM and FedEx guarantee delivery by 12 noon, perfect for that unexpected evening meal with your pie-loving friends!

Overnight Delivery
Too excited to wait? Select ‘Overnight Delivery’ by 12pm and we’ll deliver the next day between Tuesday and Friday. We recommend giving us a call to make sure there's no stock delays if you need it urgently.

Saturday Delivery
Order by 12pm on a Friday and select ‘Saturday Overnight Delivery’. Order by 12pm on a Thursday, select ‘FedEx Express 2 Day Saturday Delivery’.

Note: As we make and bake all our products fresh, orders are shipped on a first in-first out basis. During peak times and busy holidays this may cause delays but we’ll do our best to keep you informed.

Special Delivery
We can deliver on a specific date if you need us to, just drop a note onto the order form or contact us by phone or email.

We want to make sure you get the best shipping value when shopping with us. With this in mind, we have built a clever system that calculates how full your shipping box is as you shop. You can check it at all times when viewing your basket.


NEED SOME HELP?

Our customer service team are always on hand to give you advice so please don’t hesitate to get in touch. Our aim is to ensure you get the highest quality delivery at the lowest cost available. We share all our FedEx shipping discount with you  preventing any additional fees. Our friendly team and shipping calculator will also advise you how to make the most of your order by filling your box!

Helpful Hints & Tips

1.
Select ‘Overnight Shipping’ in the hot summer months to ensure peace of mind that in 100F+ weather your order will arrive in perfect condition.

2.
Double check the delivery address.

3.
Make sure someone is home to sign for the delivery or note delivery instructions in the comments box on your order.

4.
Refrigerate or freeze your products upon arrival, to ensure that they remain as fresh as possible.


YOUR 100% SATISFACTION IS OUR GOAL

Secure shopping

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We take your privacy seriously

No funny, spammy business, just fine British produce.

Pies for all

We now offer free shipping coast to coast in the mainland US.